| COMPANY INFO |
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| CONTACT US: |
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| BUSINESS HOURS: |
| We are open Monday through Thursday, 9:00AM until 6:00PM and Friday from 9:00AM until 4:00PM (Eastern Standard Time). |
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| PLACING ORDERS |
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| PLACING ORDERS: |
| Orders can be placed by any of the following methods: on our website, by phone, fax, email or mail. You can download an order application by clicking here. |
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| BUYING QUANTITY: |
| There is no minimum quantity for orders; we accept orders of all sizes and quantities. You can contact us by phone or email to receive special pricing for large and bulk orders. You may also complete our Large order request and suggest the pricing you wish to receive. |
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| PAYMENT OPTIONS: |
We accept the following payment methods:
- All major credit cards including American Express, MasterCard, Visa and Discover issued by US financial institutions.
- Paypal
- Purchase orders. After completing your order online you must fax a purchase order from your company along with your trade references to 718-222-4417. Your order will not process until your company has been approved by our credit department. We do not offer free shipping on purchase orders. W-9 Forms can be emailed to you at your request.
- Checks or money orders. However, orders will not ship until we are in receipt of payment.
- Wire transfers. There is an additional $20 wire transfer fee charged by the banking institution. No refunds will be granted.
- C.O.D. orders are subject to a $7.50 UPS service charge. A credit card must be provided so we are guaranteed that it is a legitimate purchase.
- Credit Line - to apply for a net 30 days, click here to download an application and fax it to our office at 718-222-4417. You may also apply online through our website once you have created an account with us.
- Google Checkout (shipping fees may vary).
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| SHIPPING INFO |
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| SHIPPING IN THE UNITED STATES: |
We ship via UPS and DHL for most US shipments. Shipping & Handling rates vary per zip code in the US. Most orders are shipped within 24-48 hours from when you place your order using your selected shipping method. Some items need assembling and may require additional time to ship. You will be contacted within 24 hours in the event of a backordered item. We ship via the United States Postal Service for shipments to P.O. Boxes and APO/FPO addresses. Some shipments that contain small items may be shipped via the USPS.
Next Day Saturday delivery is not available but will be delivered on Monday if order is placed before 12:00 noon Eastern Standard Time on Friday. Please call our office beforehand to confirm availability. For orders placed on business days before 12:00 noon Eastern Standard Time, every attempt will be made to ship the same day. Please click here to view a map with estimated UPS ground transit times. Please note that transit times do not include Weekends.
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Free Shipping Products:
FREE SHIPPING in product titles is product specific and eligible for free ground shipping within the Continental USA only. Any other items added to your cart will be subject to our standard shipping policy (listed below). To get free or discounted shipping on the rest of the order, the remaining products must subtotal to $100 and comply with our free or discounted shipping policy.
Free Shipping:
You are eligible for the FREE SHIPPING promotion if your order fits ALL of the qualifications listed below:
- Your order subtotals to $100 or more
- ALL items in your cart have the FREE SHIPPING icon:
- Your order weighs less than 40 lbs.
- Your order is paid in advance.
Exceptions to this rule: If your order contains multiple products shipping from several warehouses and the products contain the free or discounted shipping icon, you may be eligible for free or discounted shipping. This will be determined at checkout. You may preview your ship charge by using our shipping calculator on the Shopping Cart page.
Discounted shipping:
You will be charged only 50% of the total shipping cost if your order subtotals to $100 or more and is either of the following:
- An item in your cart contains this green Discounted Shipping icon:
AND / OR
- An item in your cart has the FREE or Discounted SHIPPING icon:
- Your order contains multiple products shipping from several warehouses. This will be determined at checkout. You may preview your ship charge by using our shipping calculator on the Shopping Cart page.
Note:
- Free shipping refers to UPS Ground only.
- If you prefer an expedited delivery additional charges will apply.
- Certain products are dropshipped directly from the manufacturer. Therefore, orders with multiple items may qualify for Discounted Shipping Only.
- Free shipping is available only to the 48 contiguous states: (excludes Alaska, Hawaii, and all US Territories, APO/FPO and international countries.)
- Purchase orders, CODs and credit lines are not eligible for free shipping since they are not prepaid.
- All Freight Items are not returnable.
- All returns sent that are damaged, not restockable or without authorization, customer will be responsible to return ship charges.
Please make sure that you provide a correct address or you will incur the $5.00 address correction charge from UPS for ground shipments and $10 for expedited shipments.
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| SHIPPING INSURANCE: |
| UPS automatically protects every shipment against loss or damage up to a value of US $100.00. By adding our shipping insurance option, you can request additional protection up to US$50,000.00 per package. We will not hold any responsibility for lost packages if you do not select this option and UPS loses or damages your package. |
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| INTERNATIONAL SHOPPERS: |
International shoppers are welcome to place orders on our site. Currently, the only payment methods available are Paypal and wire transfers. We do not accept credit cards that are issued by international financial institutions.
Shipping charges for international orders can be calculated on our website and you may select UPS or the US Postal Service as your shipping carrier. We strongly recommend UPS as it is more secure and provides a tracking number. UPS will charge additional taxes and duty fees upon delivery which you will be held responsible for. Orders shipped via the US Postal Service are picked up once a week. They are occasionally delayed at Customs and they are more likely to get lost in transit. If your package was insured, we cannot make a claim until 45 days have passed from the ship date. If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments
to certain countries. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.
If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries *. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.
Orders may take up to 7-10 business days to process. The customer is responsible for all tax, custom charges and wire transfer fees. If you refuse the package at customs or you fail to pick up your shipment from the post office and it is returned to us, you will not be refunded for shipping and you will be charged a 25% restocking fee. You may contact us at: (001) 718-222-4416
*Those restricted countries are: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina, Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia
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| BACKORDERS: |
| Backordered items will ship separately as soon as the item becomes available. The backordered item will ship at no extra cost. |
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| RETURN POLICY |
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| Please notify MedPlusUSA within 24 hours of receiving your shipment if your order arrived damaged. Defective or damaged items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only. MedPlusUSA will send a UPS Call Tag to pick up the defective product. Upon receipt of the returned merchandise, we will inspect the item and send you a replacement. Refunds will not be issued for defective merchandise. Misuse or misapplication of items is beyond our control and will void any warranty, expressed or implied. If your product is malfunctioning you must contact us within 15 days of delivery. After this time MedPlusUSA is no longer responsible, and the customer will need to contact the manufacturer directly. |
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| RETURNS/EXCHANGES: |
Within 25 days of receiving your order, you may return or exchange most items for a credit or refund less a 20% restocking fee.
To avoid the restocking fee:
a - You may return the product for a store credit towards a future purchase of equal or greater value. Shipping charges do not qualify as a credit. This exception does not apply to items, read more below.
b - You may exchange the product for another of equal or greater value. You will be responsible for all shipping fees involved.
- To exchange a product, please order the replacement product(s) and return the original(s) in unused condition. Once we receive the item you wish to exchange, we will ship out the replacement product.
- To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories and must be suitable for immediate resale. Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is opened, not in its original condition, is damaged or returned more than 25 days after delivery.
- Regrettably, we do not refund original shipping & handling charges unless an error occurred on our part when shipping your order. If your return is the result of our error MedPlusUSA will cover the shipping charges for your returned product.
- We do not accept returns subtotaling less than $30.
- If we shipped your package and it was returned to us, your shipping charges will not be refunded and you will incur a 20% restocking fee.
- If you return an item that was eligible for the free shipping promotion, you will incur the original shipping charge.
- If any of the above conditions are not met, MedPlusUSA reserves the right to refuse the return or exchange.
- To return an item, click here to complete our return authorization form. Once you are approved, we will give you an RMA # with instructions on how to return the item.
- No refturns of any type, will be accepted without an RMA numbers.
- Please allow 3-4 business days for processing your return once we receive it.
- Please note that it may take up to 14 days to complete the entire return/refund process.
Absolutely No Returns will be accepted on the following items:
- Custom made products (Namely: UMF products, Columbia sinks products, exam room flags, exam tables, and any product with a color choice selection. This also includes products that are ordered in very large quantities.)
- BCI products (exchanges only)
- Special order products
- Please note that it may take up to 14 days to complete the entire return/refund process.
- Certain items are dropshipped directly from our vendors and therefore some returns and exchanges will be subject to the vendors?return policy. This includes most products from: Graham Field, Drive Medical and ADC of which restocking fees are as high as 25% on returns and exchanges.
- Items received as gifts are for exchange only.
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| CANCELLING ORDERS: |
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| If you wish to cancel your order, you must do so within 24 hours of placing your order. Cancelled orders containing items that have been ordered in to our warehouse from the manufacturer or vendor or have already been shipped will be subject to our standard return policy. Cancelled orders that have not been shipped may be subject to restocking fees. |
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| CATALOGS & COUPONS |
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We currently do not have an updated catalog. To better serve you, we can email you an updated pricelist in Excel format. Be sure to check out our website as it is daily updated with new products. If you are looking for a specific item and cannot find it on our site, please contact us and we will do our best to help you find it. Some items not listed on our website can be specially ordered for you.
On occasion we send out promotional emails with discount coupons that you can apply to your next order with us. These coupons will remain in your coupon folder until you redeem them or until they expire. By creating a new account with us, you automatically receive a $5.00 discount coupon! Plus, all existing members receive $10.00 off their next purchases of $250.00 or more. We love rewarding our customers with discounts and rewards, click here to check out your coupon folder and see how much you can save!
Click here to unsubscribe from our email list if you do not wish to receive any further emails or discount coupons.
Thank you for choosing MedPlusUSA! We are looking forward to serving you!
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